Shipping Policies and Information

We offer a variety of shipping options upon checkout including both UPS and FedEx. We cannot ship to PO Boxes so please provide a physical address. Please note that shipping carriers may vary by vendor. We are unable to guarantee the availability of products at this time and we recommend calling us to check on availability for any rush orders; otherwise, you will be notified after an order is placed on any back-ordered or discontinued items that would delay the shipment of your order. For any questions or special shipping requests, please don't hesitate to call us at (828) 737-6850.

Due to the high instance of fraud, High Country Hardware does not ship to freight forwarding company addresses. 

Price Match and Better

If you find a lower competitor price anywhere else on the Internet, or in print, on an item with the same MPN (Manufacturer's Part Number), just call one of our Customer Service Team members and give them the details. We'll give you 125% of the price difference! For example, if we are selling the item for $200 and you find it elsewhere for $180, your price with High Country Hardware will be $175 (the difference which is $20 + 25% of that difference which equals $5, for a total of $25 OFF our original price).

Price matching is not applicable on Special Order items and it applies only to USA based retailers with a proprietary online presence.

We reserve the right to not honor competitor's short-term promotional pricing or email promotions. We will not price match on online marketplaces and auction-based websites such as Amazon, eBay,, etc.).

Thank you for choosing our family-owned business.